We’re here to help!
At Mungo we strive for customer satisfaction with everything we do. It is our hope that you will find our products of the highest quality and our service, friendly and helpful. Below are some frequently asked questions. If you don’t find the answer you’re looking for, head on over to our contact page to get in touch & we will do our utmost to ensure you get the answer you’re looking for.
How long does shipping take?
Depending on where you are situated. For main centres in South Africa shipping will take 2 – 3 working days. Outlying areas 3 – 5 working days. We only use courier services so your parcel can be tracked. And we will deliver to your door.
Do you shop internationally?
Yes we do! We ship all over the world. You will however be responsible for the customs, duties and clearance fees that apply within your specific county. If you live in the back-lands of the Pyrenees and are concerned about delivery, drop us a mail and we will talk you through the process. Delivery of International orders may take 5 to 14 working days.
How do the import costs work and how do I get the product if I have to pay import fees?
Each countries import duties differ slightly. However, we do fill out all of the export/import forms on our side for the parcel to get shipped and accepted into its specific country. Once the parcel has arrived you will be contacted by the courier company. They will send you the details of the import fees and payments. Your parcel will them be released from customs and delivered to your door.
How do you ship?
We only ship door to door with reputable courier services. Unfortunately we do not send goods via the post office.
Do you accept returns and how do I go about this?
Yes we do. The item needs to be packaged neatly folded with all its original tags and labeling intact. For a full refund we will need the goods returned to us at your own cost via courier within 5 days. Items returned within 30 days and in perfect order, will be refunded via a voucher or store credit. Vouchers are non refundable.
Can I cancel an online order?
If you would like to cancel an online order please contact us immediately, so we can cancel the parcel pick up. If the parcel has already been dispatched, the customer will be responsible for returning the goods to us in good order.
Do you do custom sizes?
If you ask really nicely 🙂 It is all dependent on which product you require. As some items are woven to size they cannot be altered, but others that are made from a larger piece of fabric can be. Get in touch.
Do you export to International stores?
Do you sell fabric by the meter?
Unfortunately we do not currently have the capacity to sell fabric per meter.
Do you collect my information?
Yes we collect your basic information. Your name, email address & a few other bits which we use to understand your needs and provide you with a better service.
Must I wash my towels before I use them?
All of our towels are pre-washed.
Will my items shrink?
As our goods are all pre-washed and finished all the shrinking has happened. However we do have a 5% shrinking clause as natural fibres can respond differently to certain washes.
Do you sell wholesale to other stores?
Do you manufacture for other brands and do private label?
No we do not. All of our products are manufactured for Mungo at our Mill.
Do you weave with hemp?
We have in past, but yarn supply is a challenge in SA. We will are keeping an eye out for it though.
Why are your product more expensive than other homeware stores?
We have a thought on this topic. ‘If it is not costing you, who is it costing?’
It is costing the environment and the unfairly paid labour forces that are having to work in compromised conditions to mass produce poor quality that will end up in a landfill. At Mungo we defy this by creating a working environment that is world class and we do not compromise on quality and we only use natural fibres. Our mill is even open to the public so you can come and see for yourself.
What does Mungo mean?
Mungo is an old textile term that refers to taking old scrap yarns (mainly wool) and fibres and weaving them into something new. Although it is not applicable to Mungo in the literal sense of the word, all of the looms at the mill have been carefully restored, retro fitted and re-purposed – old looms weaving something contemporary and new. Read more about us on our story page.
How do you pronounce our name?
You pronounce it like the fruit Mango. But swop the ‘a’ for a ‘u’. Rhymes with Bungalow!