Shipping and Returns
Free shipping in South Africa. Worldwide delivery.
Orders over R1000 qualify for free shipping. On orders under R1000, a R125 shipping fee will apply.
Delivery to main towns and city centres will take 3 – 4 working days. Outlying areas 4 – 5 working days. We deliver door to door via our chosen courier service.
We offer worldwide shipping and this is calculated at checkout. The client is responsible for all import duties and custom tax in their respective country. International order delivery will take between 5 and 14 working days.
Any questions regarding orders, shipping or parcel tracking, please email us at orders@mungo.co.za
International Shipping
International shipping is calculated by weight at checkout. We ship with either Airmail or EMS. International prices are excluding SA tax. The customer will be responsible for all customs tax and import duties that are levied by their respective country. You will be sent a tracking number where you will be able to track your shipment. We do not accept returns on international orders.
Alternatively please contact us at orders@mungo.co.za for shipping costs and information.
Tracking
All parcels are dispatched with a tracking number. Once your parcel is dispatched a tracking number will be emailed to you.
Refund & Return Policy
The provision of goods and services is subject to availability. In cases of unavailability, we will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% charge for administration costs. We reserve the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the our standards. Should Mungo exercise this right, the User will receive a full refund with no deductions. Any complaints or compliments regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to Mungo hello@mungo.co.za
Non defected product may be returned within 14 days of receiving the goods. A full refund will be given (via initial payment method). You have the right to open the package and check the contents but the product must be returned unused, and all original packaging and labeling must be returned or we will be unable to issue a refund. Please keep in mind that you are responsible for the safe delivery back to Mungo of all returns, we suggest courier or insured post and tracking. Defected or faulty products may be returned within 14 days and a full refund or if chosen by the customer, a swop, will be given once we have received and confirmed the fault. For returns over 14 days a credit note will be issued within 30 days of purchase.
Please note that returns/exchanges cannot be facilitated between our international websites, and online orders must be returned to the website and country from which they were issued. For more advice, and for return address details, please make contact with our customer care team via hello@mungo.co.za
