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General Retail Manager at Mungo | Plettenberg Bay

Mungo is a proudly South African manufacturer, retailer, and lifestyle brand possessing the rare ability to produce world-class homeware textiles at our mill in Plettenberg Bay; placing emphasis on quality, craftsmanship, design, sustainability and transparency. We are on the lookout for a full-time Retail Manager to join our team in Plettenberg Bay.

The right candidate will be a high-achiever with +5 years’ general management experience in retail. They will be required to act as the key link between the headquarters in Plettenberg Bay and our satellite stores in Cape Town and Johannesburg. The role requires a dynamic individual that will oversee the day-today operations of all our retail outlets (including our online store) as well drive sales and maintain strong customer relations.


Key Requirements:

  • Act as a key liaison between the headquarters in Plettenberg Bay and satellite stores. This will entail regular visits to Cape Town and Johannesburg.
  • Oversee operational practices making sure that each store runs smoothly and meets projected revenues and sales estimates.
  • Coordinate with, report and make recommendations to senior management in order to grow market share, improve customer experience and drive growth.
  • Ensure that each store delivers value and excellence to the clients.
  • Cultivate and grow a strong team of committed shop managers that will maintain profit margins and implement business plan.
  • Recruiting and on-going staff training and supervising.
  • Handling all customer enquiries and all customer complaints.
  • Evaluating and comparing probabilities, making improvements for the running of the business and developing any required restructure.
  • Ensuring all orders are processed and clients are provided with accurate quotes, tax invoices and excellent customer service.
  • Making sure both sales and operation of all retail stores run effectively and efficiently.
  • Collaborating with the marketing team to ensure successful execution of instore and online campaigns.
  • Ensuring the correct use of marketing material within each store.
  • Coordinating shipping of local and international orders and making sure all clients receive their orders in pristine condition.
  • Ensuring outstanding customer service is delivered through all physical retail outlets, events and online.

 


Administration Responsibilities

  • Ensuring all stock transfer sheets are accurate and all stores receive the correct stock and quantities.
  • Consolidating payments for all retail and online orders on a weekly basis.
  • Fulfilling top up and back orders for all three retail stores and the online website.
  • Compiling weekly/monthly MI reports for shareholders.
  • Fulfilling all purchase orders and purchase invoices in the retail department.
  • Maintaining regular contact with online clients (both local and international) through follow-up emails to ensure customer satisfaction.
  • Researching new retail opportunities/stores including costing, budget and set-up.
  • Updating stock levels online daily.
  • Ensuring online orders sent.
  • Ensuring payment has been received before orders are fulfilled.
  • Oversee top-ups and backorders for all retail stores and online website.

 

Visual Merchandising Responsibilities

  • Creating and maintaining visual & remerchandising of products and store layout of all retail stores.
  • Coordinating and setting up exhibitions/retail trade shows and other retail events.

 

Requirements

  • Driver’s Licence.
  • +5 years’ retail management experience.
  • Entrepreneurial mindset with an understanding of strategic business development and ability to drive growth.
  • Strong leadership and decision-making skills.
  • Excellent customer relationship management skills.
  • Computer Knowledge.
  • Proficiency in Microsoft Office and POS system management. Experience with Palladium and/or WordPress advantageous.
  • Matric and or/relevant qualifications.
  • Strong sales focus.
  • Excellent communication skills with fluency in English.
  • Strong at multitasking.
  • A positive and energetic team player.
  • An Eye for innovative visual merchandising.

 

Please note that flexible working hours may be required.


To Apply

Please email a cover letter and CV to cherilee@mungo.co.za
Please note that you must be eligible to work in South Africa if you are applying for this position.

Part Time Sales Assistant | JHB

We are on the lookout for a part time sales assistant to join our Joburg team over the festive season, from 1st November – 24th December.
The job will require some flexibility, working between our retail store at 44 Stanley Avenue and a pop-up shop in Hydepark shopping centre.

Key Responsibilities

  • Ensure high levels of customer satisfaction through excellent in-store sales service. This will include learning in depth product knowledge to help understand customer needs and advise on selection.
  • Maintain outstanding store condition and visual merchandising standards.
  • Manage point-of-sale processes.
  • Maintain stock levels.

 

In order to fulfil these responsibilities, you will need to have:

Character

  • Strong customer and sales focus.
  • Excellent communication skills and fluency in English.
  • Confidence in dealing with customers, and sharing your extensive product knowledge.
  • A team player!
  • Positive, out-going, energetic and enthusiastic.
  • A keen interest in interior design and textiles.

 

Skills & Experience

  • Matric
  • Relevant qualification
  • Approximately 1 year experience in a retail sales environment
  • Proficient on Microsoft Office suite.

 

If you live in JHB or close surrounds, and this sounds like you, please send your CV and a cover letter to cherilee@mungo.co.za.

Please note that you must be eligible to work in the South
Africa if you are applying for this position.

Shop Assistant | Cape Town

Mungo is a proudly South African company in the business of designing, weaving and producing luxurious world-class homeware textiles. Mungo is a manufacturer, retailer, and lifestyle brand possessing the rare ability to produce homeware products from the initial idea to the finished product; placing emphasis on quality, craftsmanship, design, sustainability and transparency.
We are on the lookout for a sales assistant to join our Cape Town team at the Mungo store in the CBD.

Key Responsibilities

  • Ensure high levels of customer satisfaction through excellent in-store sales service. This will include learning in depth product knowledge to help understand customers needs and advise.
  • Maintain outstanding store condition and visual merchandising standards.
  • Manage point-of-sale processes.
  • Maintain stock levels.

 

In order to fulfil these responsibilities you will need to have:

Character

  • Strong customer and sales focus
  • Excellent communication skills and fluent in English.
  • Confidence in dealing with customers, and sharing your extensive product knowledge
  • A team player!
  • Positive, Outgoing, Energetic.
  • A keen interest in interior design and textiles
  • Innovative with visual merchandising
  • Desire to learn and gain experience in a successful and growing retail environment

 

Skills and Experience

  • Matric
  • Relevant qualification
  • Approximately 1 year experience in a retail sales environment.
  • Proficient on Microsoft Office suite

 

Please note that flexible scheduling may be required.

Please email a cover letter and CV to cherilee@mungo.co.za
Please note that you must be eligible to work in the South Africa if you are applying for this position.

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Our founder Stuart has always created his weaves the old fashioned way
Our Hattersley loom weaving cooks cloth at our Cape Town store ate 78 Hout street.
Part of the warping process happening at the Mungo mill
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